- Check these in order
- 1. Confirm the camera is offline and Ring is up
- 2. Read the signal strength (RSSI)
- 3. Check the power
- 4. Restart the router and modem
- 5. Reconnect or power cycle the device
- 6. Fix the Wi-Fi at the camera’s location
- If it doesn’t work
- Related questions
- Why does my Ring camera keep going offline for no reason?
- Why does my ring doorbell keep going offline?
- Why is my Ring camera offline after a power outage?
- What if Ring keeps going offline on every device?
- Sources
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When a ring camera keeps going offline, check Wi-Fi signal first, then power. In the Ring app, tap the menu, Devices, your camera, then the Device Health tile, and read Signal Strength. Ring rates an RSSI of 0 to -60 as great and -80 or worse as very poor, the range it ties to “falling offline”. Next, confirm the battery level or transformer.
Check these in order
The first three checks take seconds and need only the Ring app.
1. Confirm the camera is offline and Ring is up
Ring shows an offline icon over the device’s camera tile in the app. Tap it to see an error code (Ring’s example is P1-65) and its suggested steps. Device Health also has a Status line that reads online or offline.
If several devices dropped together, open Ring’s status page. Device Health links to it under Tools as Ring System Status.
2. Read the signal strength (RSSI)
- Open the Ring app to the main dashboard.
- Tap the menu icon.
- Tap Devices.
- Tap the camera or doorbell.
- Tap the Device Health tile below the device image.
- Under Network, read Signal Strength.
Ring’s Wi-Fi page adds a Device Settings tap before the Device Health tile. If you do not see the tile on the device screen, look there.
| RSSI | Ring’s rating | What Ring says to expect |
|---|---|---|
| 0 to -60 | Great | Strong |
| -60 to -70 | Okay | Could be improved |
| -70 to -80 | Poor | Possible delays and interruptions in service |
| -80 or worse | Very poor | Intermittent service or falling offline |
3. Check the power
The Power section of Device Health shows Power Source, Battery Level, Solar Status, and, on hardwired devices, Transformer Voltage or Power Output with any power warnings.
Battery. Ring’s advice for offline devices is to keep battery models “powered on with a strong charge”. A full charge can take up to 10 hours with the included USB or USB-C cable. A removable battery pack shows a solid green light and an amber light while charging, and only the green light when it is done. A weak Wi-Fi connection can also drain the battery, because the device keeps disconnecting and reconnecting.
Cold and heat. Ring devices operate normally between -4°F and 122°F. They are designed to stop charging below freezing, so bring the device inside and charge it by USB. A device that gets too hot turns off automatically.
Solar. Ring’s solar accessories need at least three to four hours of direct sunlight per day. They do not start charging until the battery drops below 90%, and Ring batteries charge only between 32°F and 113°F.
Hardwired devices. Ring says to confirm each hardwired device is connected to the correct transformer or power source. For doorbells, the ranges are below. Hardwiring gives battery doorbells only a trickle charge, so still check Battery Level.
| Doorbell | Transformer voltage | Transformer VA |
|---|---|---|
| Battery doorbells (Video Doorbell 1st Gen, 2nd Gen, 2, 3, 3 Plus, 4; Battery Doorbell, Plus, Pro, 2K, 2K Plus, 4K Pro) | 8 to 24 VAC, 50/60 Hz | 5 to 40 VA |
| Video Doorbell Wired | 10 to 24 VAC, 50/60 Hz | 8 to 40 VA |
| Wired Doorbell 2K | 10 to 24 VAC | Not listed |
| Wired Doorbell Plus, Wired Doorbell Pro | 16 to 24 VAC | Not listed under these names |
| Wired Doorbell 2K Plus, Wired Doorbell 4K Pro | 16 to 24 VAC, 50/60 Hz | 10 to 40 VA |
4. Restart the router and modem
Unplug your Wi-Fi router and modem for 30 seconds, then plug them back in.
5. Reconnect or power cycle the device
To reconnect, open the Device Health tile as in check 2. Under Network, tap Reconnect or Change Network and follow the prompts. Stand near the device and have your Wi-Fi password ready. The password is case sensitive.
To power cycle:
- Battery devices: remove the battery pack for 10 seconds, then reinsert it.
- Plug-in devices: unplug for 10 seconds, then plug back in.
- Wired devices: switch the power off at the light switch or circuit breaker, then back on.
The app’s Reboot This Device option, further down the Device Health screen, only works while the device is connected to Wi-Fi.
6. Fix the Wi-Fi at the camera’s location
- Distance and obstacles. Move the device closer to the router. Ring names brick, stucco or metal walls, big objects like fridges or ovens, electronics, and mirrors as things that weaken the signal.
- Band. All Ring devices work on 2.4 GHz and some also work on 5 GHz. Ring’s setup guide says some devices support only 2.4 GHz without naming them. For a device that keeps dropping, Ring says to connect it to a 2.4 GHz network instead of 5 GHz.
- Chime Pro. Ring’s own extender. Plug it in halfway between the router and the farthest Ring device. Then go to Device Health, Change Network, Change Wifi Network, Connect to Chime Pro. To test the spot, tap the Chime Pro tile, Device Settings, Chime Pro Network, Run Placement Test.
- Mesh. Ring also suggests an eero mesh router. See our guide to mesh Wi-Fi systems for smart homes.
- Upload speed. Each device needs at least 1 Mbps of upload: 2 Mbps at 1080p, 10 Mbps at 2K, 15 Mbps at 4K. Add the figures for every Ring device, then run a speed test next to the router and next to the camera.
For router placement and network layout, see how to build a smart home network.
If it doesn’t work
- Router firewall. Ring says to start with router security on High, then try Medium, then Low. Do not turn security off completely.
- WPA3. Video Doorbell 3, 3 Plus and 4, Stick Up Cam Pro and Spotlight Cam Pro show an Incompatible Network error on WPA3. Set the network to WPA2-Personal, set PMF (Protected Management Frames) to Disabled if the option appears, then save and restart the router.
- Network name. Remove special characters from the Wi-Fi name. Ring lists apostrophes, spaces, !, @, #, $, % and &.
- Two routers. More than one Wi-Fi router can cause connection problems. Keep one, or ask your internet provider or router maker about bridge mode.
- Slow internet. Call your provider if a test next to the router shows under 1 Mbps, or less than 60% of the speed you pay for.
- Hotspots. Ring devices do not work with a mobile phone hotspot.
- Last resort. Factory reset: hold the setup button for 20 seconds, then release, and set the device up again. On Outdoor Cam (formerly Stick Up Cam) the button is inside the battery compartment. On other cameras it is on top.
If the camera is online but clips are missing, see our security camera not recording guide.
Related questions
Why does my Ring camera keep going offline for no reason?
Start with the signal at the camera. Ring rates an RSSI of -70 to -80 as poor and -80 or worse as very poor, with intermittent service or falling offline. Then check Battery Level, because Ring batteries are designed to stop charging below freezing. Both readings are in Device Health.
Why does my ring doorbell keep going offline?
Run the same checks, then compare your transformer with the table above. If a battery doorbell will not turn on after the battery drained, Ring says to charge it for 30 minutes from a USB wall charger. If it still will not start, disconnect the charger and hold the front doorbell button for 30 seconds to factory reset it.
Why is my Ring camera offline after a power outage?
Ring’s offline guide has no separate procedure for outages, so use the same order. Unplug the router and modem for 30 seconds. Power cycle a wired camera at the light switch or breaker. Then open Device Health and tap Reconnect under Network.
What if Ring keeps going offline on every device?
When every device drops together, check what they share: Ring’s status page, the router and modem, and your internet speed next to the router. A second router that is not in bridge mode is another cause Ring documents.
Sources
- Fixing offline devices
- Understanding wifi recommendations for Ring devices
- Checking Device Health in the Ring App
- Fixing setup issues
- Understanding router security settings
- Reset or power cycle your Ring device
- Rebooting your Video Doorbell or Security Camera
- Guidelines for Hardwiring Your Ring Video Doorbell
- Charging your Ring doorbell
- Charging your Ring security camera batteries
- Troubleshooting battery performance
- Ring devices and extreme temperatures
- Troubleshooting Solar Charger and Solar Panel
- Chime, Chime Plus and Chime Pro setup guide
- Using the Chime Pro Placement Test to Optimize Wifi
- General Information About Ring Products and Services
- Ring.com Status
Last checked against Ring documentation: 11 October 2026.
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